TheSpySpot.com is a family owned company, headquartered in Atlanta Georgia. We take pride in providing the highest quality spy gear, compact surveillance items, self defense weapons and personal safety products with great customer service!

Today many online sellers e-commerce companies are in it just for the quick sale at the cheapest price, with little else to offer the consumer. We are your one stop shop for all your NEW spy products and non-lethal self-defense items and personal safety products and needs.

It's our pleasure to offer our customers great prices, with exceptional service that we guarantee, so your shopping experience is always safe & secure with us.

ALL the products we sell are new in the original packaging and backed by our manufactures limited warranty's. We test each product when applicable before we ship orders to our customers. Our goal is to make sure your buying experience with us is free of any inconvenience and you get exactly what you ordered and we exceeded your expectations. You can be assured your order will get to you quick and you are getting a great value from us.

Thank you for stopping by TheSpySpot.com

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MAILING ADDRESS:
TheSpySpot.com
P.O. Box 189
Lebonon, GA 30146

BUSINESS CONTACT:
e-mail: orders@thespyspot.com
Phone: (770)821-7703
Monday-Friday 9:00am-5:00pm eastern time
Web Orders & Sales 24Hrs/7 Days a Week

SECURE PAYMENT OPTIONS:
* PayPal
* Visa, Master Card, AMEX, Discover (Through PayPal Secure Merchant Transaction)

RETURNS DEPARTMENT:
TheSpySpot.com
5101 Old Hwy 5 unit 189
Lebonon, GA 30146
All Returns Must Have An Approved RMA#

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orders@thespyspot.com

POLICY & TERMS

SHIPPING POLICY & PROCEDURE

We processe all orders and ships within 24 hours of receiving payment confirmation through secure PayPal merchant transactions for the lower 48 United States (We only ship domestic orders). Received order delivery to buyer could be between 1-8 days depending the shipping area in the United States. All orders are shipped USPS and delivery confirmation tracking will be sent to the buyer when order the shipped. Shipments will be tracked through USPS delivery confirmation. Any changes in shipping or issues with shipments will be sent to buyer through email.

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New & Defective Return Policy:

TheSpySpot.com appreciates & values all our customers. We know you have options when making a purchase so our goal is to make sure our customers are completely satisfied with the products we sell by quality Brand Name Manufactures. We wish for a pleasant overall shopping experience for you when you purchase from The Spy Spot Store and its affiliate companies.

We honor and personally back all of our products with a "30 Day Quality Assurance Guarantee". Most of our products carry a "Limited Lifetime Warranty" from manufacture defects. We do our best to inspect and test each item (when possible) before shipping your order. We take pride in making sure that every shipment is properly packed before shipping to assure all orders get to you in perfect new condition. If for any reason, the product is damaged or defective due to manufacturing. We will honor the listed warranty on record for the brand manufacture and repair or replace the product with a new one of exact style or similar item(s) of equal or greater value. We also will refund your return postage back to our return department if the item is defective within the first 30 days from the order delivery confirmation tracking date. All new and alleged defect returns must be pre-approved by us before being sent back for replacement or credits.

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Return Policy & Procedure:

1. All returns must be pre-approved/authorized and accompanied with an RMA#

2. Defect & Warranty items need to be shipped back to our returns department for proper testing and evaluation before replacements or refunds are honored.

3. Any shipping and packing cost of non defective returns will be the customer responsibility. All defect claims for return postage credit must be within the first 30 days of receiving the product(s).

4. Defective return credits for return postage will be considered at a maximum credit of $8.00 per customer per transaction if the alleged defect is tested and is actually defective, accompanied by the RMA, defective due to manufacture defect, and not abused or damaged within the first 30 days from the shipping tracking confirmation date.

5. The Spy Spot LLC will honor all manufacture limited warranty policies if the product was purchased directly from one of our affiliate companies. If the time laps of the defective warranty product(s) is longer than our "30 Day Quality Assurance Guarantee" policy the consumer will be responsible for the return postage back to our returns department. We will honor and pay for the postage to ship out the new replacement unit to the consumer.

6. All request for NEW returns need to be approved within the first 30 days of receiving the item(s). Once the new return is approved, all packing & postage cost back to us is the financial responsibility of the customer. ALL new returns must be in saleable condition or only a partial refund will be issued. After evaluation of the new returned product and packaging, if in new like salable condition, we will issue full credit of the purchase price of the item. The shipping cost will not be refunded.

7. All return request must be put through with a detailed explanation of the alleged defective warranty issue, or new return reason for the return. Once we review the request we will need to authorize and approve the return back to us with an RMA number. The consumer will need to pay for all expenses to ship the item(s) back to us to evaluate before we will issue any refunds or ship new replacements. Refunds or credits will be refunded to the payment account.

RETURNS DEPARTMENT:

The Spy Spot LLC

5101 Old Hwy 5 unit 189

Lebonon, GA 30146

All Returns Must Have An Approved RMA#

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DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT:

The Spy Spot™ LLC and its affiliate companies are not responsible for any physical harm or damage from the use or misuse of self-defense weapons including but not limited to stun guns, stun devices, tasers, batons, pepper sprays or any item purchased from us.

By purchasing a self-defense weapon, spy products or Surveillance items, including and not limited to a stun gun, stun device of any sort, taser, pepper spray and or spy items from us you (buyer) understand that The Spy Spot™ LLC and its affiliate companies does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability. Absolutely no sales to minors under 18 years of age or any person who falls in one of the following categories: convicted of a crime punishable by imprisonment for any terms; fugitive from Justice (requires interstate flight to avoid prosecution or testimony in a criminal case); drug users or addicts (may be shown by recent conviction for use, recent possession of drugs, or recent arrest for use of drugs, or positive drug tests); aliens illegally or unlawfully within the US or those lawfully admitted in non-immigrant status (i.e. aliens without permanent residence status); mental defectives or persons committed to a mental institution; formally renounced US citizenship; dishonorably discharged from the military; subject to a court order prohibiting harassing, stalking, or threatening of an intimate partner or child of an intimate partner or placing such persons in reasonable fear of bodily injury; and convicted of a misdemeanor crime of domestic violence. It is the responsibility of the buyer and not the seller (The Spy Spot™ LLC and its affiliate companies) to ascertain and obey all applicable federal, state and local laws in regard to the possession and use of all products from this store.

By placing an order the buyer represents that he/she is of legal age, he/she does not fall in one of the above categories and that the products will be used in a legal manner. The Spy Spot™ LLC and its affiliate companies cannot assume any liability for the use of these products and recommend the buyer become familiar with the laws in their city, state, province that regulates the use and possession of these products. Consult your local and state authority before ordering if you are in doubt. Please review our State & City Law overview Pages for referance...

By purchasing a self-defense weapon, spy products, recording device including but not limited to a stun gun, stun devices, taser, baton, defense key chain, tactical pen, kubaton or pepper spray from The Spy Spot™ LLC and its affiliate companies the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless The Spy Spot™ LLC and its affiliate companies for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations.

Please check local laws before ordering any self-defense weapon, including a stun gun, stun device, taser or pepper spray.

Thank You

Managment - The Spy Spot LLC
Stun Guns & Tasers Can Not Be Shipped To The Following States, Cities & Counties Due To Restriction And Laws: HI,IL,MA,MI,NJ,NY,RI,WI, District of Columbia / Philadelphia,PA. Reference The Stun Gun Taser Laws Page Complete Details.

DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: The Spy Spot LLC is not responsible for any physical harm or damage from the use or misuse of self-defense weapons including stun guns,stun devices,tasers,pepper sprays or any other self defense weapons purchased from The Spy Spot LLC or its affiliate companies. Please see our self defense product restriction and regulation page for more information.